Support question: For outlook users they are trying to find how to set out of office notifications and where the tools and rules are for setting email forwarding so that if one member of staff is out of the office their emails can be directed to whoever is covering their work. Settings for these features are not related to Outlook or any other mail application. All the settings needed to set these features are set up via the GMail web site. GMail provides several options for handling mail when a colleague is away. Out of Office notifications

1. Log in to GMail.
2. Click the Settings link in the top left of the page.
3. Go to the General tab.
4. Scroll down to the Out of Office AutoReply section.

This section allows you to define the start and end of your out of office period. There is also a space for you to specify the automatic email’s Subject and message body. You can also narrow the list of people you would like to send out-of-office responses to. The options are everybody, people in my contacts or people in my company. After you have made your changes go down to the bottom of the page and click Save Changes. More information here: http://mail.google.com/support/bin/answer.py?hl=en-GB&ctx=mail&answer=25922 Forwarding to another user

1. Log in to GMail.
2. Click the Settings link in the top left of the page.
3. Go to the Forwarding and POP/IMAP tab.
4. Scroll down to the Forwarding section.
5. Click the Add a forwarding address button.
6. Enter the email address you would like to forward to and click Next. An email will be sent to that address asking them if they want to accept forwarded messages from you.
7. The forward recipient must log-in to their mailbox and accept the request.
8. Go back to Settings->Forwarding and POP/IMAP->Forwarding and set the options which say what you would like to do with the email after it has been forwarded e.g. move, delete

Delegate (or share) access to mailbox Administrators must switch this feature on in the Manage this domain->Settings->Email->Mail Delegation

1. Log in to GMail.
2. Click the Settings link in the top left of the page.
3. Go to the Accounts tab.
4. Scroll down to the Grant access to your account section.
5. Watch the Google Support video explaining everything.