Mr N - Latest Comments on 1 and 1 has the worlds worst customer support https://www.bigsoft.co.uk/blog/?disp=comments en-GB http://backend.userland.com/rss 60 x120 [Visitor] in response to: 1 and 1 has the worlds worst customer support Mon, 10 Jun 2013 00:07:54 +0000 x120 [Visitor] c2571@https://www.bigsoft.co.uk/ I once worked at 1&amp;1 and I can tell you its full of nothing but temp agents who never even heard of webhosting until a few months prior when they started working there. Good luck resolving anything with them, especially billing issues. I use their hosting because its one of the most straight forward easy to use shared hosting control panels however I do have hosting at a variety of other companies. If I didn&#8217;t know what I was doing there is no way I would hosting with them because on top of the cebu tech support not listening to what you&#8217;re asking, you&#8217;re generally talking to people who are just as if not less knowledgeable as you are on the more basic topics so you&#8217;re not going to get far anyways. https://www.bigsoft.co.uk/blog/2009/06/10/1-and-1-worlds-worst-customer-support#c2571 Sian Phillips [Visitor] in response to: 1 and 1 has the worlds worst customer support Mon, 24 Aug 2009 12:32:49 +0000 Sian Phillips [Visitor] c316@https://www.bigsoft.co.uk/ Yes I attempted (thought I had done) to cancel and point my domain at my new site, back in June. However I have just received an invoice for 3 months from June? I was sure at the time that I had followed the complex procedures and even received a confirmation email.This I have forwarded on to them but to no avail as it seems I haven&#8217;t cancelled the basic package. Un like your self who is obviously an IT service provider (complete embarrassed to your customers, not to mention the time wasted etc etc) I am completely naive technically and really unsure of what to do. Perhaps trading standards. I read one complain post where the person stated the only way he/she could stop 1and1 taking money from their account, was to lose their payment card and therefore acquire a new one!! leaving 1and1 with the incorrect payment details&#8230;..drastic stuff https://www.bigsoft.co.uk/blog/2009/06/10/1-and-1-worlds-worst-customer-support#c316 jacko [Visitor] in response to: 1 and 1 has the worlds worst customer support Thu, 20 Aug 2009 11:54:24 +0000 jacko [Visitor] c314@https://www.bigsoft.co.uk/ <p>It&#8217;s quite baffling how they can be the biggest and people still sign up with them. Their customer service deficiencies are fairly well documented&#8230; even better now. </p> <p>Move your domains to a quality provider, or, even better, keep them separate from your hosting provider so you can&#8217;t be held to ransom as easily.</p> It’s quite baffling how they can be the biggest and people still sign up with them. Their customer service deficiencies are fairly well documented… even better now.

Move your domains to a quality provider, or, even better, keep them separate from your hosting provider so you can’t be held to ransom as easily.

]]> https://www.bigsoft.co.uk/blog/2009/06/10/1-and-1-worlds-worst-customer-support#c314 karen [Visitor] in response to: 1 and 1 has the worlds worst customer support Wed, 19 Aug 2009 02:46:39 +0000 karen [Visitor] c312@https://www.bigsoft.co.uk/ That&#8217;s what we call expect the unexpected. ^_^ https://www.bigsoft.co.uk/blog/2009/06/10/1-and-1-worlds-worst-customer-support#c312 cx2000 [Visitor] in response to: 1 and 1 has the worlds worst customer support Sat, 15 Aug 2009 03:50:53 +0000 cx2000 [Visitor] c310@https://www.bigsoft.co.uk/ I wish I had seen your site (and others) before I signed on with 1and1 two weeks ago. I want to get out during my &#8220;no questions asked&#8221; money back period. But I worry about 1and1 coming up with all sorts of bogus charges. I called them, but they would not give me any instructions and explanations unless I gave them my customer ID. Bad sign&#8230; https://www.bigsoft.co.uk/blog/2009/06/10/1-and-1-worlds-worst-customer-support#c310