Getting a screen shot
Occasionally, you may be asked to send a screen shot of a particular problem to help with the diagnoses.
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[edit] Find the problem
Put the window showing the problem in the centre of the screen, and make the window as big as you can.
[edit] Capture
Press the "Print Screen" button on the keyboard. It will appear not to do anything, but what it has actually done is to take a picture of the whole screen and place it into the computer's clipboard.
[edit] Package
Load in the Microsoft paint package.
- Click the "Start" icon on the taskbar and click "Run"
- Type: "mspaint" (without the quotes)
- When the application has loaded, click "Edit" on the menubar and the paste.
- It may pop up a message box saying "the screen size is bigger than the area would you like to expand the area". Click "Yes".
Your screen shot will appear on the page. Now save the file but clicking "File" in the menubar and then "Save". In the "File name" box type in a sensible name for the problem. In the "Save as type" dropdown select JPG, if it exists. If it does not exist select "256 Colour Bitmap". Then click "Save".
If for some reason your computer doesn't have mspaint installed then you can use WordPad (Start->Accessories->WordPad) or Microsoft Word.
- Load in your document editor WordPad/Word.
- Move the error message and any other window that might be relevant to a central location on the screen.
- Hit the Print Screen button as before.
- Switch to WordPad/Word and past (File->Edit->Paste or control+v).
- Save document using sensible name.
- The saved document will be too big to send so next we must compress it. Find the document in Windows Explorer highlight it, right click and select "Send To ->Compressed (zipped) Folder".
- Attach the zip file to the issue tracker.
[edit] Notify administrator
The preferred method of problem tracking is via the Mantis bugtracker. But if you don't have access to that then email the graphic file with a description describing the problem.
